Privacy Policy

Silver State Call Systems ("Silver State," "we," "us," or "our") provides AI-powered receptionist and call-answering services to businesses. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, request a demo, or use our services.

Information We Collect

We may collect the following types of information:

• Contact information you provide through our website forms, such as your name, business name, email address, and phone number.
• Business information you provide during onboarding, such as your industry, services, hours, and call-handling preferences.
• Call data, including call recordings, transcripts, and summaries generated when our AI receptionist handles calls on behalf of a business we serve.
• Mobile phone information and SMS opt-in data, if you choose to provide consent to receive text messages from us.
• Website usage data, such as pages visited and general analytics information, collected through standard web technologies.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested demos or consultations
• Set up, configure, and operate the AI receptionist service for our customers
• Communicate with you about your account, appointments, or support requests, including by SMS if you have opted in
• Improve our website, services, and customer experience
• Comply with legal obligations

SMS & Mobile Information

If you provide consent to receive SMS messages from Silver State Call Systems, we use your mobile number solely to send messages related to your inquiry, appointment scheduling, requested services, and related customer support, as described at the point of consent.

No mobile information or SMS opt-in consent data will be shared or sold to third parties or affiliates for marketing or promotional purposes. This information is used exclusively to facilitate the SMS communications you have agreed to receive. Categories of SMS consent or phone numbers are not shared with third parties for their own marketing purposes under any circumstance.

You may opt out of SMS communications at any time by replying STOP to any message, or by contacting us directly. Message and data rates may apply, and message frequency may vary.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (such as scheduling, telephony, hosting, and CRM providers), under obligations to protect your information
• Professional advisors, such as legal or accounting providers, when necessary
• Authorities, when required by law or to protect our legal rights

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect, including encryption of call data and customer information where applicable. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices

You may contact us at any time to ask questions about the information we hold about you, request corrections, or opt out of marketing or SMS communications.

Children's Privacy

Our services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at dylan@silverstatecalls.com or (775) 204-5066.